Cancelling Internet

user_g8d73g Thanks for posting on our Forums. Congrats on the move, though I'm sorry to hear that we wouldn't be making it with you. Our team can help set up the disconnect order for you. Please send our team a direct message with your full name and address.

 

 

To send a Direct Message:

 

Ensure you are logged in

• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  • An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it.