3 Messages
Cancelled installation and no one notified me.
Ordered cable and internet March 26th. Scheduled for install today 4-15. No one showed up. Online chat promised me twice that someone should be out an hour after designated confirmed time. No one showed.
Finally spoke with someone and she said they canceled install. I told them I have my AV guy at the house waiting as I had a confirmed appointment. Didn’t matter.
had to schedule another appt a week later.
I told the representative I would like to speak to somebody higher than her. She said her manager will call me back. It is now been three hours and no one has called me back after I was promised a one hour phone call back timeline. Nobody simply cares at this company about customer service. Absolutely nobody
XfinityAirelle
Official Employee
•
2.5K Messages
17 days ago
Hey, first off—thank you for sharing all of this. I’m genuinely sorry you’ve had to go through such a frustrating experience. You scheduled your install, planned around it, had your AV guy on-site, and were told multiple times that someone would be out… only to be left completely hanging. I’ve been in situations like that where you take time out, make arrangements, and it feels like it was all for nothing—and that’s beyond frustrating.
The lack of communication, the broken callbacks, and being given conflicting info? You’re absolutely right to feel upset. That’s not the experience we ever want to leave someone with, especially when you're just trying to get your service set up and running.
We would like to look into thid further for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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user_i7pbq5
3 Messages
17 days ago
Where do I login at and what does the icon look like for direct messaging?
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user_i7pbq5
3 Messages
17 days ago
Please tell me if it
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