U

Monday, April 7th, 2025 2:27 PM

Cancelled Appointment

I didn't cancel my appointment, how do I know why it was cancelled. I've been out of service now for almost a week and I can't get anyone to reply or talk to as in a human.

Expert

 • 

109.9K Messages

14 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2.1K Messages

14 days ago

Hi there @user_6xtelz!  Thank you so much for taking the time to reach out to Xfinity Support.  We are so glad to hear from you and what to help in any way that we can to ensure you are having the best experience with your service.  No worries!  You have reached out to the best team to address your service concerns.  We do see the message you have sent and will follow up with you there.😉

forum icon

New to the Community?

Start Here