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user_d1b2df
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1 Message

Saturday, September 9th, 2023 4:07 PM

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Cancelled Appointment

Going through the same problem with them canceling 2 appointments in a row with no explanation 

Question

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Updated 

1 year ago

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This post was created from this comment on different post

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XfinitySara

Official Employee

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1.2K Messages

1 year ago

Hello, @user_d1b2df! Thank you for leaving a comment with your shared concerns on this user's post. I've turned your reply into its own post so that we can make sure all of your questions are properly addressed. Are you still experiencing service issues of any kind?

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spartygolf

Regular Visitor

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5 Messages

1 year ago

Also going through the same thing.  They contacted me for an appointment, set up appointment.  They cancelled appointment.  Set up second appointment.  Technician NEVER showed up.  On phone with customer support.  No HELP at all.

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XfinityJoshuaG

Official Employee

 • 

331 Messages

@spartygolf Sorry to hear that. I can always help with an appointment here, just send us a direct message when you're ready to get started. 

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window

• Press Enter to send your message

1 year ago

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