CANCELLATION

Why is it that I can setup service, make changes, add equipment with the click of a button, but to cancel my service takes 2 trips to the store, 2 sessions of chats, and a phone call?

On 10/11/2026 I went to the local Xfinity store in Independence Mo and, scheduled my services to be disconnected on 10/19/2026 and the service is still active.

On 10/22/2026 I got on my account via my laptop to see if I could cancel it myself.

I couldn't find any place to cancel myself. I tried the Xfinity chat, but they couldn't do anything but give me a link for customer service.

I went to the link and had to schedule a call for 10/23/2026.

It is [Edited: “Profanity”]  like this that is part of the reason I'm cancelling my service.