Visitor
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1 Message
Cancellation
I need to cancel my Xfinity Internet service, but Xfinity Assistant is only giving me the option to schedule a phone callback. I need to complete the cancellation in writing rather than by phone.
Could an Official Xfinity Employee please assist me through Direct Messaging with Xfinity Support or via email so I can complete the cancellation?
XfinityJeff
Official Employee
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1.3K Messages
2 hours ago
Good morning @user_xbu1tw, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear that you are wanting to close the account, but you have come to the right place for assistance with this issue. I see you have already sent us a direct message, so we will work with you there.
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