Visitor
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1 Message
cancellation
I need to cancel my Xfinity Internet service, but Xfinity Assistant is only giving me the option to schedule a phone callback. I need to complete the cancellation in writing rather than by phone.
Could an Official Xfinity Employee please assist me through Direct Messaging with Xfinity Support so I can complete the cancellation?
Official Solution
XfinityAirelle
Official Employee
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3.5K Messages
2 hours ago
@user_z9h43h Thank you for working with us. We were able to get that cancellation processed and you are all set! In the event you need assistamce in the future, please create a new post. We hope you have a great day and take care.
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EG
Expert
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121.4K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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3.7K Messages
2 days ago
Hello, @user_z9h43h
Thanks for reaching out to us on the forums! We can assist you with cancelling your service. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent a DM, we will continue to assist you there!
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