Cancellation

I called Xfinity on December 9th and cancelled my service. I was told that I would receive a cancellation confirmation via email and text and I never did and it’s been over a week now. This was all a recorded phone call by Xfinity, so it needs to happen. I was told me service would end today but when I checked today. They are trying to bill me for another billing cycle. This needs to be fixed.

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XfinityJorge

Official Employee

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2.6K Messages

2 hours ago

user_rwwoxx Hi there! Thanks for using our Forums and for reaching out to us. As part of our Xfinity Support Team we are here happy to work with you to confirm the change you attempted to make. To get started can you send us a DM with your full name and service address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_rwwoxx

Visitor

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2 Messages

I have messaged Xfinity support with name and service address

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2 hours ago

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Customer Service

user_rwwoxx

Cancellation

XfinityJorge

user_rwwoxx

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