Cancellation

I will cancel my automatic paiement bécause you change my cost of 45/month at 105/ month its too expensive for me We are going to usa only 2 months / year

i am not able to reach you from Canada

will you please contact me before i stop the paiement with you

thank you

Responses

EG

Expert

•

109.5K Messages

23 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityMartyR

Official Employee

•

1.9K Messages

23 hours ago

user_v3navp Thanks for reaching out! We can help review your account, and look for possible options for a better rate or help cancel your account. Please send us a direct message.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

U

user_v3navp

2 Messages

22 hours ago

Hello

Thanks for your help, I finally joined some 
one of Xfinity

I managed to find the number to reach customer service because the chat wasn't working at

Canada

1

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XfinityJeniece

Official Employee

•

3K Messages

user_v3navp, thanks for reaching back out! I am happy to hear you were able to get in contact with someone. Was the issue resolved for you?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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22 hours ago

0

Customer Service

user_v3navp

Cancellation

EG

XfinityMartyR

user_v3navp

XfinityJeniece

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