Hi there, @user_268374, thank you for taking the time to reach out to us through our Xfinity Forums. I am sad to hear you will need to cancel your service with us. Please rest assure, you have reached the right team for assistance. To get started, please send a direct message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
MNtundraRET
Gold Problem Solver
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5.9K Messages
3 years ago
I moved your post to the Customer Service forum for help.
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CCValerie
Official Employee
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974 Messages
3 years ago
Hi there, @user_268374, thank you for taking the time to reach out to us through our Xfinity Forums. I am sad to hear you will need to cancel your service with us. Please rest assure, you have reached the right team for assistance. To get started, please send a direct message with your full name and service address.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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