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user_3faa2a
1st Topic

Visitor

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1 Message

Sunday, September 4th, 2022 5:21 AM

Closed

Cancellation Request that I didn't create/submit

I received an email saying "We received your cancelation request," with the service end date as Saturday September 3, 2022.  I never sent in a cancelation request, so I have no idea what this is about.

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2 years ago

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EG

Expert

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107.2K Messages

2 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

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CCSelena

Problem Solver

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892 Messages

2 years ago

Hi there @user_3faa2a and thank you so much for reaching out to us here via Forums! I am sorry to see that you received a cancellation notice. This is alarming since you stated you did not request any changes. We want to look into this right away. Can you please send us a DM to start?

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

 

 

 

 

 

 

 

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MNtundraRET

Gold Problem Solver

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5.9K Messages

2 years ago

You did the right thing posting here.

Never ever reply to e-mails like that!  They are trying to get personal information. The same for phone calls.

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user_718b9a

Visitor

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1 Message

2 years ago

I got one of these this morning, not sure what to do. I did not request to cancel either…

1

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CCChristopher

Problem Solver

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577 Messages

@user_718b9a Hello and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear that you also were notified that your account is being cancelled without your knowledge, that would definitely be really scary. You have reached the right place, and I would be more than happy to take a look at your specific account and ensure your Xfinity services are not going to be interrupted unexpectedly. To continue, please send us a direct message using the link below and we will get to the bottom of this together!

 

 

Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I no longer work for Comcast. 

2 years ago

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