Visitor
•
1 Message
Cancellation Request Not Processed – New Bill Issued After Requested Cancellation Date
Hi Xfinity Support Team,
I submitted a request to cancel my Xfinity Internet service effective October 19, 2026, and received an email acknowledging my cancellation request. However, the "Last Day of Service" field in the email was blank, so I'm unsure whether the cancellation was properly processed.
I also noticed that a new bill has been issued, even though my previous statement already covered service through November 1, 2026.
I've attempted to contact a live agent through Xfinity Assistant several times, but I keep receiving the message that agents are currently unavailable.
Since I'm currently outside the United States, I would appreciate assistance through this forum.
Could someone from Xfinity Support please help me verify the cancellation status, confirm October 19 as the effective cancellation date, and review my account for any necessary billing adjustments or refunds?
Please let me know if I can provide any additional information through a private message.
Thank you for your assistance!
XfinityFrank
Official Employee
•
2.8K Messages
15 days ago
Hello, @user_xdhjdz. Thanks for reaching out to us here on the Community Forum. We can review your account to confirm cancellation and what to expect for a final bill.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
0
0