Cancellation not reflecting

(3rd attempt to post) I cancelled internet by phone with a rep effective 09-03-25 and returned the gateway by mail. I continue to see upcoming bill messages. Help!

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Expert

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113.3K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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2.2K Messages

3 days ago

user_777_ARK Thank you for reaching out and letting us know. I would be reaching out if I were you too. Typically it can take 10 business days for the complete account to disconnect but billing stops on the date requested. That said let's pull up your account and confirm everything is done correctly. Please feel free to send us a DM with your full name and complete address.

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

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user_777_ARK

Visitor

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6 Messages

There is ZERO direct messaging icon anywhere that I have found. It’s all the [Edited: "Language"] “Xfinity Assistant” or 3 billing related prompts. There is no way to reach out. Just in case anyone cares, I will never choose Xfinity after this. I’ll pay double to another provider.

(edited)

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2 days ago

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XfinityBradM

Official Employee

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1K Messages

You'll need to be logged in on the Xfinity Forums to see the chat box looking icon in the top right navigation bar. Once you've selected that there is a pencil icon in a box that you'll want to select and type in Xfinity Support for the "To:" section. You can then send us a direct message so we can continue assisting.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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user_777_ARK

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6 Messages

@XfinityPeterH please see my responses. This is a [Edit: Language] show.

(edited)

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2 days ago

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user_777_ARK

Visitor

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6 Messages

@XfinityPeterH I just logged into the web version of Xfinity. My current service address doesn’t even exist in the system. It won’t let me “switch accounts” to the current one.

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2 days ago

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XfinityBradM

Official Employee

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1K Messages

You'll want to send us a DM with your first and last name along with your full-service address and we can get your account change request confirmed or processed if needed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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user_777_ARK

Visitor

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6 Messages

2 days ago

Also I have 2 accounts, one of which is old and no longer in use. It seems to be referring to that account, not the current one. The app will not let me switch the service address to check that account.

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user_777_ARK

Visitor

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6 Messages

When I choose the “manage linked accounts” link, it goes to a website that is accurate. But there is still no option to DM anyone.

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2 days ago

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Customer Service

user_777_ARK

Cancellation not reflecting

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