Visitor
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2 Messages
Cancellation not processes
Hello i cancelled my service for 3/19/26 and got a confirmation email. On that date equipment was deopoed off. I was told I would get a prorated bill. Instead I got a full bill, it wasn’t cancelled. I called in and spoke with a rep who saw that it was to be cancelled on the 19th, and that it woukd be getting an updated bill. I asked for email confirmation and they said it was all in the notes on my account. They told me to wait for a new bill and not pay that one.
today I got a new bill with another month and a late fee. This was clearly never cancelled. Please help to process my cancel and remove these incorrect charges and late fee.
XfinityJeff
Official Employee
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777 Messages
8 hours ago
Good morning @user_0l1ufn, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the bill and the cancelation of the account, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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