1 Message
Cancellation fee????
I had a horrible experience. Charged a cancellation fee for $250 when in keeping two of my 3 services. I had the mobile for over a year and now don’t need it any more. The person spoke poorly and couldn’t tell me why I had a cancellation fee. He couldn’t tell me how to avoid the fee and he wouldn’t transfer me to anyone else. He kept saying I don’t own the company. I want a refund immediately. Who do I need to talk to? I’ve been an Xfinity customer for years. This was ridiculous customer service. They should be able to explain why. I have a month to month contract on my phone and should be able to cancel anytime. I cancelled 4 lines a month after I joined with no cancellation fee. This makes no sense. I want to keep my cable and internet. What is going on???
XfinityDemitrius
Official Employee
•
1.8K Messages
1 year ago
Hey @user_k5efum,
Thank you for visiting our official Xfinity Community Forums support page. We would be more than happy to provide assistance and guidance. Are you mentioning receiving a charge of approximately $240.00 after cancelling/discontinuing an Xfinity Mobile line of service?
If you receive a promotional discount or device credits for a device from Xfinity Mobile, discontinuing a line would cause the remaining cost of the device to become due.
Any additional information and details pertaining to your issue would be greatly appreciated.
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