Cancellation details email has last date of service blank.

Question

Hello, my account does not have any indication that my account is closed. Please assist in closing my account as soon as possible.

XfinityAirelle · Answer

user_lquj1m Hi there! Our team will be happy to assist you.

Can you please send us a direct message with your full name and service address so we can take a closer look?

How to send us a direct message:

- Click “Sign In” if necessary.

- Click the “Direct Messaging” icon.

- Click the “Start new conversation” icon, which looks like a pencil and paper.

- In the “To:” line, type “Xfinity Support.”

- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.

- An “Xfinity Support” graphic will replace the “To:” line.

- Type your message in the text area near the bottom of the window.

- Press Enter to send it.

Talk to you there!

Customer Service