Visitor
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1 Message
Cancellation Confirmation
I called yesterday (12/11) to cancel my account and was told I would get an email confirmation. I still have not received that confirmation and the service is still working. I want to confirm the account is cancelled.
XfinityJeff
Official Employee
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449 Messages
2 hours ago
Good morning @dmpellegri21, and thanks for posting to the Xfinity forums, I hope this message finds you well. Sometimes when an account has a request for cancelation, the work order for that is put in the system and set for a future bate, with the billing set to end on whichever date was the requested stop date, but we can check the account to make sure. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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