1 Message
Canceling
Hi I need to cancel my internet because one I can't afford it anymore and two I am moving and don't need it anymore. Is there a way I can cancel it without having to call because I don't have any time for that and don't want to deal with people trying to keep me to stay. What can I do?
EG
Expert
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111.7K Messages
1 year ago
The concern is not "Home Networking" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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2.1K Messages
1 year ago
@user_bo9ex9 sad to hear you no longer need our service but hope that is something else changes you will come back to our Xfinity family. Hope your move is going smoothly for you. Our team is here and happy to help you process with your request. Please send us your full name and address in a direct message:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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