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user_45ajkk
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Wednesday, July 22nd, 2026 12:38 PM

Canceling service

Hi, back in June, I moved to a new address. I chatted with someone at Xfinity to cancel service. They said it would be done. Almost a month later and it has not been done. Service is still active at my previous address and have already been charged for a month. 

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6 hours ago

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XfinityPeterH

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6 hours ago

 

user_45ajkk Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. That said since you have already sent us a message we will continue to work with you there and get everything resolved.

 

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