Canceling service

I have Xfinity Mobile contract ending 11/24/2022 and Internet ending 12/7/2022. I do not want to cancel early and pay a termination fee of $230.00 for each service as I was told on the phone I'd have to do. So WHEN should I call to cancel so that I do not have to pay for a day more than the contract requires? If I cancel Mobile on 11/24, will I then be charged a higher price for internet for the remaining 2 weeks until 12/7??? I want to port my phone number over to a new/existing service with another carrier but have not been able to do so unless I want to pay the $230, so I am anxious to be done with Xfinity and get my number back to my new service.

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Accepted Solution

CCKyla

Problem Solver

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411 Messages

4 years ago

Hello! Xfinity Mobile is a non-contract service. However, you could very well be in an agreement for the internet package. I would be happy to take a look and see what we can do to make changes early, and answer any other questions you have! I'll need to collect some account information, so we do request that you send a private message. You can do so by following these steps:

Sign in to the community.
Click the message count or envelope icon to go to your Private Messages Inbox.
Click the New Message icon.
Enter the recipient's name in the Send to field.
Type the reply in the Message box.
Click Enter to send your message.

6

NewCCu15

Frequent Visitor

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12 Messages

@XfinityKyla when I put your name in a new message, it says not found.

4 years ago

0

Again

Expert

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34.4K Messages

@NewCCu15 @XfinityKyla

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type " Xfinity Support " in the "To:" line and select " Xfinity Support " from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

[Thanks to BruceW]

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

4 years ago

XfinityDena

Official Employee

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4.3K Messages

I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

NewCCu15

Frequent Visitor

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12 Messages

I left a message. How long for a response??? I don't want to keep logging off and back on.

4 years ago

0

XfinityDena

Official Employee

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4.3K Messages

I see that you have sent a DM and I've responded! Please review & respond at your earliest convenience. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 years ago

0

Customer Service

NewCCu15

Canceling service

CCKyla

NewCCu15

Again

XfinityDena

NewCCu15

XfinityDena

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