Visitor
•
1 Message
Canceling Service but need phone number forwarded
Hello,
We will be moving my mother into an assisted living facility and will need to cancel her service. The question I have is in regards to forwarding her XFINITY voice phone number. I know that I can forward her voice service now while she is a customer but will the forwarding stay in effect after her account is terminated?
Official Solution
CCJodie
Problem Solver
•
1.3K Messages
4 years ago
@user_fff6e1 Good luck with your mom's move! The best way to make sure she keeps that number or to keep the forwarding live is to contact the facility's voice services. If that is not an option, then the forwarding will stop shortly after the account is disconnected.
0
CCAndrew
Gold Problem Solver
•
25.9K Messages
4 years ago
Once you terminate service there’s no access to phone service, you would have to port it out to a different service. If not, the number will be lost and given back to Comcast to give to someone else in the future. Maybe find out if the facility has Comcast services available in her room and possibly transfer service. With porting phone service there’s no guarantees but check your options before termination
0
user_0afd99
Visitor
•
1 Message
4 years ago
good luck with xfinity altogether, I am still trying to port my phone that was with xfinity till i called last friday the 18th to have it moved husbands acct in same home differenet acct number its almost a week later, he has been paying for a land line on his acct but never had a phone . and we still have no phone week later , we are both elderly, cannot check on any online banking because cant receive calls at my number , it was promised to be working by today, now they are saying tomorrow , not good enough.
1
0