Visitor
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1 Message
Canceling my services
I have called Xfinity customer service four times now and every single time I tell them I need to cancel my service they hang up on me. This is beyond unacceptable and disrespectful I should be able to cancel any service whenever I want without reason
XfinityFrank
Official Employee
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1.9K Messages
1 month ago
Hello there, @user_rauzsd! Thanks for reaching out to us here on the Community Forum and sorry to hear about the trouble closing your account. We can definitely help you get that taken care of. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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