Visitor
•
2 Messages
canceling my plan
I have tried several ways to cancel my service and without success, they did not call me and in the online chat it becomes impossible. I am moving to another country and I need to resolve this. Please help me
Visitor
•
2 Messages
I have tried several ways to cancel my service and without success, they did not call me and in the online chat it becomes impossible. I am moving to another country and I need to resolve this. Please help me
XfinityJustinM
Official Employee
•
57 Messages
20 hours ago
Hello @user_9j9hso,
I am sorry to hear that you have had such trouble getting this task completed. I can only imagine what an undertaking moving to another country must be, but believe me we will work together to lighten your load. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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