Canceling MLB Extra Innings

I am having a very hard time canceling MLB Extra Innings!

I called Xfinity customer service before paying the first installment (as required) for this year. I was on the phone for an hour (with 2 twenty-minute holds).

She finally got back to me and said that it was canceled. But I see that they went ahead and took the first installment out with autopay! So it was not canceled. Infinity seems to make it impossible to cancel. Now Im worrie4d that if I call back and spend another HOUR ON THE PHONE, THEY'LL JUST CONTINUE TO CHARGE ME AND REFUSE TO CANCEL IT.

I removed myself from autopay. I will not pay it again! I'm seriously thinking of canceling my entire Infinity account for their callous treatment of me and my time.

Does anyone know a way to contact Infinity and have this resolved?

Douglas S.

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XfinityPeterH

Official Employee

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2.2K Messages

5 months ago

user_kc3t15

Thank you for reaching out to us. We understand how frustrating this situation must be for you, and we're here to assist you.

To resolve this issue promptly, please send us a direct message with your full name and complete address. This will help us locate your account and ensure that MLB Extra Innings is canceled correctly.

We appreciate your patience and look forward to helping you.

How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

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user_cdufde

Visitor

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1 Message

I too am having the same problem. Since May 2025, I have called 6 live agents, went to one Xfinity store, and have been promised the monthly charges and auto-renewal have been cancelled. The upcoming bill for September not only kept the charges, but upped the total bill with almost $200 in back charges for the MLB subscription and installments. ( I was promised by an agent last week that my next bill would be $302, minus the MLB charges. I have the confirmation number of the call also. Now the upcoming bill received yesterday is showing $520!) Have filed another live agent request yesterday, and was told Finance Team will get back to me within 24 to 72 hours. I am taking it to Chase Card Services if this is not corrected.

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17 days ago

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XfinityAmandaB

Official Employee

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2.6K Messages

user_cdufde That would be concerning if you bill mid cycle kept changing on you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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