Visitor
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1 Message
Canceling Internet Services
I need assistance in cancelling an old subscription to Xfinity internet services. I cancelled my Mother's account in September, 2025 after paying the September bill. I visited an Xfinity store and returned all equipment. My Mother passed in January, 2025 and we sold her home on 10/2/2025. I then was billed for November and again in December. I spent many hours on the phone and also on on-line chat and am still being billed an amount of $358.27. I also sent a letter to Comcast/Xfinity with my Mother's death certificate and surrogate certification; asking in writing to cancel and close this account. The address is [EDITED: Personal information.]. Please direct me to a solution with this. Thanks.
XfinityFrank
Official Employee
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2.1K Messages
8 hours ago
Hi there, @user_z03tsf. Thanks for reaching out to us here on the Community Forum. Condolences for your mother and sorry to hear about the trouble with the account. We can check into this issue and help with a solution. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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