Visitor
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1 Message
Canceling Internet Services
Trying to cancel my Internet services. Had a call back scheduled. Call was either hung up by customer service representative or disconnected. Representative did not call me back to finish the call and the website is impossible to get in touch with anyone and all schedule call back options are not until next week. I have been disappointed with the Internet and customer service for most of my time with the Xfinity Internet package.
XfinityFrank
Official Employee
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1.8K Messages
3 hours ago
Hi there, @user_0fd8rj! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble with that call back and cancelling the internet service. We can help get that done! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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