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Thursday, January 23rd, 2025 4:11 PM

Canceled technician appointment on accident

I accidentally pressed 1 and canceled my appointment.  I still need a technician appointment. 

Expert

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110.6K Messages

4 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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1.5K Messages

4 months ago

Hi @user_un5odw Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your tech appointment. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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