Canceled service but it’s all still working

Question

Hi, I canceled my Internet service, effective this past Saturday, but everything is still on and functioning. I own my own modem. When  I called I was told it would take 10 days to get the cancellation effective. Can this cancellation happen immediately?   Thank you in advance for your reply.

XfinityAirelle · Answer

user_1evphj Hi there! Our team would be happy to help with this concern. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

Customer Service

user_1evphj

Canceled service but it’s all still working

XfinityAirelle

New to the Community?