Canceled service but it’s all still working
I canceled my service, effective this past Sunday, but everything is still on and functioning. I read it often takes 48 hours before the services are switched off but since we are a fews days beyond end date I would like to be sure my service is canceled and I am not being billed beyond my end date. Confirmation of cancelation was received by email. I own my own equipment. Thank you in advance for your reply.
2 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
2 months ago
Hello, and thank you for reaching out about your service. If I closed an account, and it still worked, I would be checking as well. You have reached the right team for help. It is not uncommon for the service to remain active for up to 7-days, but not be billed. I will be happy to take a look for you. @DavoWasHere send me a direct message and I will be happy to make sure the service is set to close.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Message" chat icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it