Visitor
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1 Message
Cancelation of Services 7/15/2026
I am looking to cancel all of my Xfinity services, but I am not able to call during business hours, or visit a store in person. I need another option that does not involve speaking to someone on the phone during business hours, or physically traveling to a brick and mortar store.
I also want to document that on this date July 15th, 2026, 1:17am PST I desire to cancel all Xfinity Services, and do not wish to delay the process or pay for services beyond this point, including but not limited to automatic payment for or renewal of services from this point July 15th, 2026 forward.
The chatbot on the app tells me to call, online says I can DM "Xfinity Support", and none of these options are possible so far.
I am no longer using the services and need to cancel them. I am not going to upgrade, pause service, move or do anything else. I am just wanting to cancel all the services to my address. If this is not handled quickly I will be file a complaint with the FCC for a click to cancel valuation.
EG
Expert
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119.3K Messages
1 hour ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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4.1K Messages
1 hour ago
Hey there, @AnnoyednTired, thanks for reaching out through Xfinity Forums regarding your disconnect. We are sad to hear you want to leave Xfinity, however, we can help with getting this completed for you. Can you please send us a Direct Message with your full name and your full address?
How to Send Us a Direct Message:
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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