1 Message
Cancelation email
I received an email with the subject "We received your cancelation request," but I did not request my service to be canceled. How do I proceed to make sure my service stays available?
1 Message
I received an email with the subject "We received your cancelation request," but I did not request my service to be canceled. How do I proceed to make sure my service stays available?
Accepted Solution
XfinityJanelle
Official Employee
•
1.5K Messages
2 years ago
@sledgedm Thank you for reaching out tonight on the Xfinity Community Forums. We are happy to look into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityMartyR
Official Employee
•
2.1K Messages
2 years ago
Thank you, @sledgedm for reaching out to us. I'm glad we were able to take care of this issue, and keep your services going. Take care!
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