Visitor
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2 Messages
Cancelation and final bill
I submitted a cancelation request for my internet and TV service online on 2/25/23 and returned my equipment to a UPS store soon after. Why is the effective disconnect date for my services 3/12/23? I’m not going to pay for two weeks of service at an address I haven’t lived in since February 2023. If given no other option, I will dispute my final bill. It should be much, much easier for customers to cancel service and there should be no processing time on Comcast’s end.
Accepted Solution
CCJennifer
Problem Solver
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743 Messages
2 years ago
@user_27b534 Thank you for sending us a direct message, we'll meet you there to continue!
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CCJennifer
Problem Solver
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743 Messages
2 years ago
Hello @user_27b534! Thank you for reaching out on our community forum. I can certainly understand your concern when seeing a bill for a period of time after you cancelled. This is never the experience we want you, and we would never intentionally bill you for processing time.
Could you please send us a direct message with your first and last name and your full address?
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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