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user_c6fqcd
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10/01/2026 8:03 PM

cancel

i was trying to get a new phone trough the xfinity wifi plan but i wasn't approved for the plan and they've already sent out my router how do i cancel my plan before they start billing my account 

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2 hours ago

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XfinityDemitrius

Official Employee

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3K Messages

1 day ago

Hey @user_c6fqcd, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to offer our assistance. Are you attempting to close our an Xfinity Mobile and core Xfinity Internet account?

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user_c6fqcd

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2 Messages

i'm trying to cancel everything

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2 hours ago

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XfinityShawn

Official Employee

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2.7K Messages

 

user_c6fqcd My team can help you with your cancelation request as it will require us to obtain your account information through DM.

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the  "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An  "Xfinity Support" graphic will replace the  "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 hours ago

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