Hey @user_9e8e76 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out to cancel your services. I would be more than happy to offer my assistance looking into this further for you. We have received your direct message and will be replying shortly.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.
XfinityJanelle
Official Employee
•
2.5K Messages
6 hours ago
Hey @user_9e8e76 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out to cancel your services. I would be more than happy to offer my assistance looking into this further for you. We have received your direct message and will be replying shortly.
Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. This is just a heads up for future reference, but I look forward to further assisting you.
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