Visitor
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1 Message
Cancel
I called to cancel my services and the guy who took my call spoke over me, ignored my request to cancel, and then after 20min of his interruptions he said he would cancel it, but it looks like he never did. Am i allowed to cancel my services?
XfinityJeff
Official Employee
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1.3K Messages
3 hours ago
Good morning @user_7roz9x, and thank you for reaching out to us on the community forums with your issue, I hope this message finds you well. I am sorry to hear about the issues you had with closing the account, but you have come to the right place for assistance with that. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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