Greetings @user_yl7zr5, and thanks for reaching out to us on the community forums, and thank you @EG for moving the post so we could respond, I hope you are both having a good day so far. We are sorry to hear that you are wanting to cancel the services, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address? Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "Start new conversation" (pencil and paper) icon • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
EG
Expert
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118.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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1K Messages
2 hours ago
Greetings @user_yl7zr5, and thanks for reaching out to us on the community forums, and thank you @EG for moving the post so we could respond, I hope you are both having a good day so far. We are sorry to hear that you are wanting to cancel the services, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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