Thanks for posting on our community forums, user_c2d4hr. I'm sorry to hear you'd like to cancel services. Is there a particular reason for it? Or is there anything we can do to turn this around?
I'm sorry to hear you've been ignored. That is not the experience we would like you to have. I'd like to help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
For future reference, please keep in mind that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. We recommend you create a public post first. This helps other members of the community with similar issues to interact and find the answers they need. Once we have a public post created, we can ask you to send a direct message if needed. Please refer to the link provided above for more information on our guidelines.
That said, the messages you sent did not include your account information. Please send us your name and service address for further assistance.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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118.5K Messages
20 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDilary
Official Employee
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3.4K Messages
20 hours ago
Thanks for posting on our community forums, user_c2d4hr. I'm sorry to hear you'd like to cancel services. Is there a particular reason for it? Or is there anything we can do to turn this around?
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