Visitor

 • 

1 Message

Wednesday, June 3rd, 2026 9:23 PM

Cancel

I’m trying to cancel my service but I do not see the message button. 

Oldest First
Selected Oldest First

Official Employee

 • 

1.2K Messages

8 hours ago

Hey there SlimAndretti 👋 We hate to lose you as a member of the Xfinity family, but if you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be happy to help with any request you have. 

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

 

forum icon

New to the Community?

Start Here