Visitor
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1 Message
Cancel
I have moved out of my apartment and need to cancel my internet service. I no longer live in the area and a new tenant will be moving in soon and take over that router.
Visitor
•
1 Message
I have moved out of my apartment and need to cancel my internet service. I no longer live in the area and a new tenant will be moving in soon and take over that router.
Official Solution
XfinityJustinM
Official Employee
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511 Messages
7 hours ago
Thank you for allowing us the opportunity help you get things fully closed out, @user_j3mjae. I wish we were available at your new address, but I'm sure your paths will cross with Xfinity again in the future. We'll be looking forward to that day and hoping that you settle in to your new place perfectly! ❤️
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EG
Expert
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115.7K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmira
Official Employee
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4.6K Messages
3 days ago
Hi user_j3mjae! Thanks for reaching out on our Xfinity Forum. We hate to see you go, but we appreciate the time you've been a customer with us. My team can assist you with canceling your account. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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