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Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_faayix

Thanks for adding the post, I have responded to via the private direct message.

In the future, we ask that you please find the most appropriate forum board for your issue type and post it publicly first. If needed, our team will invite you to send us a direct message when we are ready to assist you. Please remember, sending an unsolicited direct message to our team or any forum user, is a violation of our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. By having an account and utilizing these forums, you have hereby agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community.