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user_097a2b
1st Topic

Visitor

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1 Message

Fri, May 14, 2021 11:16 AM

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I want to CANCEL. I keep getting the runaround and keep getting billed. I haven't used Comcast for months. I WANT TO CANCEL!

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Updated 

1 m ago

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This post was escalated on May 14, 2021 by EG

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andyross

Silver Problem Solver

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6.9K Messages

1 m ago

This is a public forum. You need to call Comcast, unfortunately, or go to a Comcast store.

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EG

Expert

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87.1K Messages

Concern moved here for greater exposure to actual Comcast employees. 

@user_097a2b That can be done for you by a Comcast employee right here on the forum.

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic. Good luck !

(edited)

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1 m ago

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ComcastJodie

Official Employee

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180 Messages

1 m ago

@user_097a2b We can help look into the account and make sure the account is closed. Please send us private message by selecting the chat icon in the top right-hand corner. The search for Xfinity Support. We'll be there to help. 

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