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user_097a2b
1st Topic

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Friday, May 14th, 2021 11:16 AM

Closed

cancel

I want to CANCEL. I keep getting the runaround and keep getting billed. I haven't used Comcast for months. I WANT TO CANCEL!

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Updated 

4 years ago

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Andyr1

Gold Problem Solver

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8K Messages

4 years ago

This is a public forum. You need to call Comcast, unfortunately, or go to a Comcast store.

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EG

Expert

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111.5K Messages

Concern moved here for greater exposure to actual Comcast employees. 

@user_097a2b That can be done for you by a Comcast employee right here on the forum.

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. You should get a reply here in your topic. Good luck !

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

CCJodie

Problem Solver

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1.3K Messages

4 years ago

@user_097a2b We can help look into the account and make sure the account is closed. Please send us private message by selecting the chat icon in the top right-hand corner. The search for Xfinity Support. We'll be there to help. 

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user_c8e420

Visitor

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1 Message

4 years ago

I am having a similar problem.  For some reason they will only let you change your plan or address from the website, but you have to go to a store to cancel.  WHY?  I want to CANCEL my plan.  I don't need to talk to an agent just so they can try to change my mind.  I actually used their "chat" to get help from them (because they didnt have a phone number listed??) and now I'm still getting billed but for MORE MONEY than I was paying before!!!!!  I WANT TO CANCEL MY PLAN!!!!!  And now I go to try to chat with them again only to be told that they have "long wait times".  Am I even on the wait list?  It just says that I can call their help number (I guess they had one the whole time) but the help line is closed.  This should not be this hard!   Every other utilities provider ever just lets you hit a button on their website and cancel the plan.

(edited)

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XfinityNicolas

Official Employee

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1.1K Messages

Hey @user_c8e420, thank you for reaching out to Xfinity Support on our forums. We apologize you were having trouble getting it cancelled and I can certainly help. Can you send us a direct message so I can help cancel the account? You can send one by clicking the "message" icon in the upper right corner of our forum page by the alerts icon. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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