Cancel Xfinity

user_hlwacr Thank you so much for stopping in for help with disconnecting your services. We always have to see a customer go, but are able to help with disconnect requests. We will need a bit more information before we can confirm anything. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

user_hlwacr We do not have access to your private information without you providing it to help ensure your account information stays secure. I can process the request; there isn't an issue. I just need to know who you are and where and send a verification code to ensure you are authorized correctly. Your name and address is considered private, and we like to keep it secure so your name and address are not posted publicly or accessible on your forum profile. Until I know your name and address, I can not assist. Feel free to follow the steps above to get over to me in private, so you can provide your name and the address for the services you would like to disconnect, so I can better assist. 

user_hlwacr That is correct; we do not have access to that information. While it may be available to the site engineers, it is considered private information, and we have a responsibility to protect customer data; it is not accessible at my level. As a moderator, the information available to me is limited to your Xfinity Forums ID, along with any associated posts and comments. We do not have access to any additional account or personal information. If you would like further assistance, please follow the steps outlined above and provide the requested information. Until that information is received, we will be unable to process your disconnect request.