Visitor
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1 Message
Cancel Xfinity Internet Service
I would like to completely cancel my Xfinity residential internet service. I would prefer to handle the cancellation online rather than by phone. Can an Xfinity representative assist me with disconnecting my account?
XfinityMatthew
Official Employee
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2.2K Messages
5 hours ago
Hello @user_x841di Thanks for reaching out. We certainly hate to see you go but we can definitely assist you with the request here. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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XfinityDemitrius
Official Employee
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2.9K Messages
41 minutes ago
Thank you for taking the time to message us @user_x841di. We are sorry to see you go, but glad we were able to help take care of all your account needs. As you do have some rental equipment, you will need to return the equipment to a local Xfinity Store. Please be sure to get a return receipt as this will be needed to dispute any unreturned equipment charges in the future. Thank you for choosing Xfinity and hope you have a great week ahead.
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