2 Messages
Cancel via chat
Hi,
I tried to cancel services via chat, but they said I needed to call. So, I called and after waiting 45 min, I hung up. Is there any other way to cancel?
Thanks!
2 Messages
Hi,
I tried to cancel services via chat, but they said I needed to call. So, I called and after waiting 45 min, I hung up. Is there any other way to cancel?
Thanks!
XfinityJeniece
Official Employee
•
3K Messages
1 year ago
Hey there, @user_gi2kvf thanks for reaching out through Xfinity Forums regarding canceling your account. We definitely hate to lose you as a customer however, we can assist you with disconnecting.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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