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user_ppoxze
1st Topic

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1 Message

Tuesday, August 25th, 2026 4:17 PM

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Cancel TV service keep internet

I am trying to cancel tv streaming but keep my internet only without calling the 800 number any suggestions to do through chat only. 

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Updated 

53 minutes ago

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XfinityPeterH

Official Employee

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3K Messages

6 hours ago

 

user_ppoxze We can help you with that modification to your account. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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XfinityShawn

Official Employee

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2.6K Messages

53 minutes ago

@user_ppoxze We are happy to have helped you get on an internet only plan per your request. The Xfinity team is always here to help if you should need us down the roday. Have an awesome day! 

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