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user_7i9udz
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Tuesday, August 18th, 2026 2:02 PM

Cancel TV service but keep Internet and Xfinity Mobile

I would like to cancel my Xfinity TV & Streaming service while keeping my existing Xfinity Internet and Xfinity Mobile services.

I currently have 1.2 Gig Internet and use my own modem. I do not want my Internet or Mobile service canceled.

I have tried making this change through the Xfinity website and Xfinity Assistant, but the website will not allow me to remove TV service and keeps directing me to schedule a telephone call.

Before making any changes, please let me know what my monthly Internet price will be after removing TV service and whether my current Internet promotional pricing will remain in effect.

Once I know the resulting price, I would like assistance completing the change without having to schedule a telephone call.

Thank you.

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Updated 

24 hours ago

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XfinityPeterH

Official Employee

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3K Messages

24 hours ago

 

user_7i9udz Happy to help you review offers to keep you with internet and mobile only. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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