wuethrich4405's profile

New Poster

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1 Message

Mon, Nov 30, 2020 11:00 AM

Cancel TV, Keep Internet

I'd like to cancel TV, and keep Internet service. Please help, thank you. 

Responses

ComcastAmira

Official Employee

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2.3K Messages

6 m ago

Hi, @wuethrich4405! Thanks for spending your time to reach out to Comcast over forums for help with getting you into an Internet-only promotion. We appreciate you for patiently waiting for a response. We can help! Can you please send me a Private Message including your first and last name as it appears on the account?
 
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

2 Messages

3 m ago

I would like to cancel my tv and increase our internet speed. How do I send a direct message to someone at Comcast?

Administrator

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4.3K Messages

3 m ago

@user_613d5a 

Welcome to the Xfinity Forum and thank you for posting your question here. We ask that you please avoid sending a private message to an Official Employee until one of them specifically asks you to do so, such as ComcastAmira in the post before yours. I am sure our customer care team will be reaching out soon, 

We also recommend, for better visibility for our care team, that you start your own thread in the board that best suits your question. Since this thread is more than 3 months old, starting your own thread will alert the team to reach out and assist you as soon as they are available. 

Thanks in advance for your understanding

- Forum Administrator

(edited)

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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