Visitor
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1 Message
Cancel TV, keep Internet and Xfinity Mobile
I want to cancel Xfinity TV and remove/return my X1 TV box, while keeping Xfinity Internet and my existing Xfinity Mobile lines unchanged. I do not want to add or change any mobile service. I prefer to handle this in writing rather than by phone. Please let me know the new monthly Internet price before making any changes, and help me continue by direct message.
XfinityJeff
Official Employee
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1.3K Messages
3 hours ago
Good morning @user_kspefv, and thanks for reaching out to us on the community forums, I hope this message finds you well. You have come to the right place for assistance with this. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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