Visitor

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1 Message

Friday, May 1st, 2026 5:55 PM

Cancel TV, but keep Internet service

I'd like to cancel my tv service but keep my internet service. I've been a customer for over 25 years and own my own equipment, i.e. cable modem and router. In short, nothing needs to be done but end the TV service.

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Official Employee

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2.9K Messages

2 hours ago

 

user_o35l8c Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us about the changes to your TV service. We are here happy to work with you and find the best deal for your home. To get started can you send us a DM with your full name and service address? 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it

 

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