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user_3bbjts
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5 Messages

Thursday, July 17th, 2025 1:23 PM

Cancel tv and voice

I will be on a limited income for the foreseeable future. I need to know how much it will cost to keep only my internet service.

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2 days ago

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XfinityAirelle

Official Employee

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2.8K Messages

2 days ago

 

user_3bbjts Thanks for reaching out — we completely understand wanting to simplify things, especially when your budget changes. We can absolutely help look at internet-only options that fit your needs. 
 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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user_3bbjts

Visitor

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5 Messages

On what page do I sign in?

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2 days ago

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XfinityAirelle

Official Employee

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2.8K Messages

 

user_3bbjts You just have tomake sure youare signed into the forum website with your Xfinity Credentials. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support".

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_3bbjts

Visitor

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5 Messages

I am signed in but I don’t see a bell. Did I not sign in correctly? Can I create a new sign in?

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2 days ago

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XfinityAirelle

Official Employee

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2.8K Messages

@user_3bbjts  Are you using a mobile device? 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

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user_3bbjts

Visitor

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5 Messages

Yes, I am using my mobile device 

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2 days ago

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